Manage your subscription

Everything below lives under the store tabs. For what plans, extras and credits actually are, see Plans, credits and extras.

Top up credits

Under Credits, choose Load. Pick a preset amount or Enter custom amount — the minimum is 10€ (“Minimum amount is 10€”), and the figure shown is com IVA incluído.

Payment goes through Pay with Stripe. If the session cannot be created you get “Failed to create top-up session. Please try again.”

Buy extras

Under Add-ons, choose a Pacote or an individual feature and set the Quantity. The page shows per unit and a running Total.

At checkout you choose how to pay:

• Pay with Credits — deducted from your balance, confirmed as Paid with credits
• Pay with Stripe — by card

Short on balance, you will see Insufficient credits. Success is Purchase completed successfully!

Invite people to the subscription

Subscription Invites manages who has access. Pending invites are flagged — “You have 1 pending subscription invite”, or “Tem {n} convites para subscrição pendentes”. You can Resend invite or share the invite link directly.

Stop paying, without losing what you paid for

Cancel membership stops the recurring charge:

Are you sure you want to cancel the plan membership for your subscription? The recurrent payment for the plan will be cancelled. You still keep the benefits until the day of the expiration date.

Cancelling is not the same as leaving

Cancelling recurring payment stops the next charge. You keep every benefit until the expiry date already paid for. Nothing is lost immediately.

To start paying again, Reactivate recurrent payment:

In the end of each billing, we will automatically proceed to a renewal of your benefits and charge you for the plan amount

Leaving versus deleting

These two look similar and are not.

Leave subscription removes you from it:

Are you sure you want to leave this subscription? You will lose access and all its benefits

Delete subscription removes it for everyone:

Deleting affects every member

Are you sure you want to delete your subscription? Every user in it will lose access and stop having its benefits

Every user on the subscription loses access, not only you.

When a subscription expires

An expired subscription blocks actions on the documents that came from it — you will see “Action failed. The subscription from which this document originated has expired.” or, on a trial, “…está em Trial e expirou.”

The documents are not deleted. Renewing restores access to them.

Related

• Plans, credits and extras
• Roles and permissions — only Owner and Admin can purchase or manage billing