Delete your account or download your data
Both are in your profile, under Settings → Personal → Profile, below your details: the Your data card to download a copy, and the Delete account card.
Before you confirm, it tells you what will happen
Section titled “Before you confirm, it tells you what will happen”What “delete the account” does depends on the organisation you are responsible for, and the screen does not hide it: before any confirmation, it fetches the real impact from the server and states it. There are four different outcomes.
| Situation | The warning you see |
|---|---|
| The organisation keeps other owners | “You are about to permanently delete your account. The organization “{organisation}” stays active with the remaining owners, and your documents are handed to them.“ |
| You are the only owner, but the organisation has history | “You are about to permanently delete your account. The organization “{organisation}” and its subscription will be deactivated and become inaccessible.“ |
| The organisation goes with you | “You are about to PERMANENTLY delete your account and the organization “{organisation}”: {n} document(s), files and all data will be destroyed.“ |
| You are responsible for no organisation, only a member | “You are about to permanently delete your account and leave the organization “{organisation}”. The organization stays active and the documents you created there are handed to its owner. This cannot be undone.“ |
The fourth case is someone who joined another person’s organisation — through an approved join request, for example — and has none of their own: they leave the organisations they belong to, and the documents they created there go to the owner of each one.
In the third case, if there are other people in the organisation, it adds the line that matters most: “{n} other member(s) of the organization will lose access.”
When the account cannot be deleted
Section titled “When the account cannot be deleted”In two cases the screen shows the reason instead of the impact warning, and the delete button is disabled:
Your organization is being merged into another. You can delete the account once the merge finishes.
Your organization took part in a merge and that record is kept as proof; it cannot be deleted automatically. Contact support to delete the account.
The second only appears when deleting the account would destroy the organisation — the merge record cannot be deleted with it. Nothing is changed in either case.
The steps
Section titled “The steps”- Under Settings → Personal → Profile, in the Delete account card, tick I confirm the deletion of my account. Without the tick, the button answers “Please confirm you want to delete account”.
- Delete opens Delete personal data, with the impact warning above.
- Delete data and close my account.
- One last confirmation, Permanently Delete ALL — “Are you absolutely sure?”
- Once confirmed, your session ends by itself.
While it runs every button is locked and the button reads “Deleting…”. Try again and it answers “The deletion is already running. Please wait.”
What happens to the account itself
Section titled “What happens to the account itself”The account is anonymised, not simply dropped: external logins are removed, the status becomes Deleted, and the email and username are given a suffix. The identification document number is cleared on the account and on every recipient record matched by that email.
Which answers the question everyone asks next: yes, the email address is freed. You can register with it again later — it will be a new account, with no link to the old one.
What survives it
Section titled “What survives it”Deleting your account does not delete the documents other people signed with you, and it could not:
- A signed document is evidence, and the signature belongs to the signer, not to the platform. The PDF the other party kept stays valid and verifiable without AssinaJá — see Validate a signed document.
- A signing process’s audit trail is hash-chained. Removing entries would break the chain and destroy its evidential value for everyone involved — see Audit trail.
What erasure removes and what it keeps, and the retention periods, are in Data retention and privacy.
Downloading a copy of your data
Section titled “Downloading a copy of your data”On the same profile, just above Delete account, is the Your data card:
Download a copy of the personal data AssinaJá holds about your account, as a JSON file.
Download my data saves a file named assinaja-dados-pessoais-{date}.json.
It does not go through email or a support request: it downloads there and then.
If it fails, the notice is “Unable to download personal data” — try again.
The two cards sit together on purpose: they are the two sides of the same right — asking for a copy of your data, and asking for it to be erased.