Delete your account

Deleting your account lives in your profile, at /profile, in the Delete account card.

Before you confirm, it tells you what will happen

What “delete the account” does depends on the organisation you are responsible for, and the screen does not hide it: before any confirmation, it fetches the real impact from the server and states it. There are three different outcomes.

Situation	The warning you see
The organisation keeps other owners	“You are about to permanently delete your account. The organization “{organisation}” stays active with the remaining owners, and your documents are handed to them.“
You are the only owner, but the organisation has history	“You are about to permanently delete your account. The organization “{organisation}” and its subscription will be deactivated and become inaccessible.“
The organisation goes with you	“You are about to PERMANENTLY delete your account and the organization “{organisation}”: {n} document(s), files and all data will be destroyed.“

In the third case, if there are other people in the organisation, it adds the line that matters most: “{n} other member(s) of the organization will lose access.”

What separates the three is who is left answering for the organisation

If you are the only Owner of an organisation with other people in it, deleting your account does not delete only your account. Transfer ownership first — see Configure organisation policies.

The steps

1. At /profile, in the Delete account card, tick I confirm the deletion of my account. Without the tick, the button answers “Please confirm you want to delete account”.
2. Delete opens Delete personal data, with the impact warning above.
3. Delete data and close my account.
4. One last confirmation, Permanently Delete ALL — “Are you absolutely sure?”
5. Once confirmed, your session ends by itself.

While it runs every button is locked and the button reads “Deleting…”. Try again and it answers “The deletion is already running. Please wait.”

There is no undo

There is no recovery step, no cooling-off period and no email confirmation. Once the second dialog is confirmed, the account is gone.

What happens to the account itself

The account is anonymised, not simply dropped: external logins are removed, the status becomes Deleted, and the email and username are given a suffix. The identification document number is cleared on the account and on every recipient record matched by that email.

Which answers the question everyone asks next: yes, the email address is freed. You can register with it again later — it will be a new account, with no link to the old one.

What survives it

Deleting your account does not delete the documents other people signed with you, and it could not:

• A signed document is evidence, and the signature belongs to the signer, not to the platform. The PDF the other party kept stays valid and verifiable without AssinaJá — see Validate a signed document.
• A signing process’s audit trail is hash-chained. Removing entries would break the chain and destroy its evidential value for everyone involved — see Audit trail.

Retention periods and their legal bases are in Data retention.

Downloading a copy of your data

UNVERIFIED: the platform has the service that gathers an account’s personal data (POST /api/user/DownloadPersonalData), but no screen calls it. The Razor page that did was removed along with the Identity/.../Manage/ area, and the application did not gain a button in its place. See open question 14.

Until there is one, ask whoever administers the platform for the copy.

See also

• Data retention and privacy
• Change your password
• Audit trail