Sign in
The sign-in screen asks for Email and Password, with a Remember Me checkbox. Then Sign in.
Below it are Forgot Password? and, for anyone without an account, New on our platform? with Create an account.
Signing in with a Microsoft account
Section titled “Signing in with a Microsoft account”As an alternative to the password, the screen offers Sign in with Microsoft. It uses your organisation’s Microsoft account and needs no separate AssinaJá password.
An account created that way may have no local password — which changes what you see in Change your password.
Changing language
Section titled “Changing language”At the top of the card are two flags, Portuguese and British. They set the language of these account pages, and the choice follows you through to the end of signing in.
The email has to be confirmed
Section titled “The email has to be confirmed”An unconfirmed account cannot sign in, even with the right password. That is why the error message covers both at once:
Invalid login attempt. Please confirm your email.
The same message appears for a wrong password and for an unconfirmed email — on purpose, so strangers cannot learn which addresses have accounts. If you have just registered and cannot get in, look for the confirmation email before assuming the password is wrong.
Three attempts and the account locks
Section titled “Three attempts and the account locks”After 3 failed attempts, the account locks for 5 minutes:
Locked out
This account has been locked out, please try again later.
There is nothing to do but wait — contacting support does not speed it up. Five minutes later the count restarts. If you are unsure of the password, use Forgot Password? on the second attempt rather than spending the third.
The second step
Section titled “The second step”The right password is not enough: next, the application asks for a six-digit code sent to your email. It is not an option — it is on for every account with a password.
The screen is Confirm it’s you:
We sent a 6-digit code to …
The address is shown partly hidden. Enter the code and Confirm.
Trust this device skips this step on later sign-ins from the same browser.
There is always Back to login to start over. The detail is in Two-step verification.
If the account is new
Section titled “If the account is new”On a first sign-in you may be sent to Almost there! — “Tell us a bit about you and your organisation to finish setting up your account.” That is the step that creates the organisation. See Getting started.