Audit trail

A signature is only as good as the evidence that it happened. Every document carries a history of what occurred, when, and to whom — recorded by the platform rather than entered by anyone.

What gets recorded

Twelve kinds of event are logged:

Event	Recorded as
Document was created	{name} ({email}) criou o documento.
Added new recipient	Each signer or cc recipient added, with how they were asked to sign
Document is processing	The document is being sealed before sending
Signer was notified	An invitation to sign was sent
Document signed	A signer completed their signature
Document completed	All steps are completed and the document has been successfully signed.
Document was rejected	{name} ({email}) rejeitou assinar o documento.
Owner was notified	The sender was told about a refusal
Signer was notified	Other signers were told about a refusal
Document was cancelled	{name} ({email}) cancelou o documento.
Signer was notified	Signers were told about the cancellation
Document has expired	O documento {name} expirou em {date}

Notice how much of the trail is about notification, not just signing. The record shows not only that someone signed, but that they were properly asked — which is the part that matters if a signature is ever disputed.

When someone declines, the reason they gave is kept alongside the event under Motive.

Where to find it

Open a document and go to its audit view. Alongside the event history you get the recipient list, and the option to copy it or export the history.

Exporting

The history can be downloaded as an Excel file, so it can be attached to a case file or kept outside the platform.

Note

The audit trail is generated by the platform and cannot be edited by you, the signers, or an administrator. That is precisely what gives it evidential value — a record anyone could change would prove nothing.

Related

• Signature levels — what each level proves
• Document lifecycle — the states behind these events