Plans, credits and extras

Three separate things decide what your organisation can do: the plan you subscribe to, the extras you buy on top of it, and the credit balance you pay for extras with. They behave differently, and the differences matter. All three live inside a subscription, which is the thing you pay for.

The subscription

The subscription is what you pay for, and it is the container for everything else: it carries the plan, the allowances, and the people who have access. Anyone who joins a subscription starts consuming its allowances. Documents stay tied to the subscription they came from. A subscription that passes its expiry date blocks neither sending nor signers: the plan’s quota counts for 10 more days, packs are spent until their 12 months, and the archive stays open for 60 days after both have ended — see Why nothing you buy is lost.

The Subscription tab opens with My Subscription — “View your plan details and resource usage.”:

Field
the plan name	the plan in force, with its status beside it
Billing cycle	Monthly or Annually
Subscribed on, Expires	the two dates that matter
Remaining n days	the countdown to expiry
Public Id	the identifier to give support when you ask for help
Notification email	where the subscription’s notices go
Created by	who created it

The status is one of three: Expired once the plan’s validity has passed, Trial during the trial period, and Active in every other case.

Also here, Resource Usage shows consumption feature by feature. Change Plan takes you to Plans — with the plan expired, the same button reads Renew plan. A feature that is 80 % or more used gets Buy more →, which takes you to Add-ons. With no subscription, the tab says Subscribe to a plan first.

The plan

Your subscription grants an allowance of each feature. On the Plans tab, the card of the plan you are on has a View Usage button, which takes you to the consumption on the Subscription tab.

With the plan expired, that plan’s card turns into Renew plan, and the others into Subscribe — see Manage your subscription.

The metered features are:

Feature
Simple Signatures	Simple signatures without digital certificate
CMD Signatures	Qualified signatures with Mobile Digital Key
Advanced Signature (Local Digital Certificate)	Signatures with the signer’s own Local Digital Certificate
Qualified PKI digital certificates
Storage	Additional space for document storage
SMS Notifications	SMS notifications for signatories
Email Notifications
AI review	AI-powered document review
CMD signature with professional attributes	Signing with the Digital Mobile Key and professional attributes (SCAP) — included only in the Enterprise plan
Templates
Users
Bring Your Own Storage (BYOS)

Usage is shown as used against remaining, or Unlimited where the plan has no cap. On a plan’s card, a feature the plan does not include appears by name, greyed out and with a cross.

Signing with professional attributes (SCAP) is only available with an Enterprise subscription in force. See CMD and CMD with Professional Attributes.

The plans themselves — which ones exist, what each includes and what they cost — are platform configuration and can change without this page changing. The current list is always at assinaja.pt/precos; that is the source, not this page.

How a signature is counted

The allowance is spent per signature zone placed on the document, and each zone pays for the resource of its own type. Not per document, and not per person.

On the document	Charges
One simple signature zone	1 Simple Signature
One initials zone	1 Simple Signature
One CMD or SCAP zone	1 CMD Signature
One Local Digital Certificate zone	1 Advanced Signature (Local Digital Certificate)

Three consequences that cost money:

• Initialling every page costs one simple signature per page. Twenty initialled pages are twenty simple signatures. It is legitimate and common use, but it should be a decision rather than a surprise.
• Initials belonging to a CMD signer cost a simple, not a CMD. A zone is worth what the zone is, not what the person’s strongest method is.
• Each person may have only one qualified zone per document. Signing with the Digital Mobile Key is an act on the whole document: one pass seals it and fills in all of that person’s visual zones. See Send a document for signature.

The balance is checked before sending has any effect: if it falls short, nobody is invited and nothing is charged.

The charge belongs to the send. From the moment anyone outside is contacted or acts — the invitation sent, the link opened, a code sent, a signature, a refusal — the charge stays: cancelling, deleting, declining or letting the document expire gives nothing back. Only what was charged without anyone being contacted goes back to the balance — a send that failed during preparation, for example — and exactly what was charged goes back, to where it came from.

A ticked type with no zones costs nothing

In step 2 of the wizard, a new signer already arrives with several signature types ticked. Ticking does not charge: what counts is the zones you actually place in step 3.

Extras

When an allowance runs out you do not have to change plan. Add-ons sells more of a single feature:

Purchase additional resources for your subscription. Extra resources have no time limit and are consumable until depleted.

The sentence is wrong about the time limit, and the distinction matters:

An extra lasts 12 months — a plan allowance lasts the period

Despite what the store text says, a signature or AI-review extra lasts 12 months from purchase. A plan allowance is granted per billing period and resets; an extra does not depend on the plan and is spent until the end of its 12 months, with or without a plan. See Why nothing you buy is lost.

And they survive the end of the subscription. An unused extra is still there after the plan ends, until its own 12 months are up.

Extras come either as Packs — Pack Assina+ 25 / 50 / 100 for signatures and Pack Assina IA 25 / 50 / 100 for AI reviews — or as Individual Features priced per unit (per SMS, per Review, 1K tokens).

You need a plan before you can buy extras: Subscribe to a plan first.

Credits

Credits are stored value, and they are the way to pay for extras:

Add credits to your account. Credits are used to purchase extras and packs instantly.

Credits are bought by card; extras are bought with credits; a plan is paid by card. A cart of extras only pays with Pay with Credits, with no card alternative — if the balance is short, checkout opens Top Up Credits. How to top up, and the minimum, is in Manage your subscription.

Credit Movements is the ledger — “Track all credit top-ups, purchases, and adjustments” — recording every top-up, purchase and adjustment with its date and type.

Billing

Billing is the history: “View invoices from your previous purchases and payments.” One row per purchase, with Invoice, Date, Amount, Status and Actions. With no purchases it says No invoices yet.

Who the invoice is issued to is decided at payment, in the Tax ID / VAT number field — “Required for invoice issuance”.

There are two different statuses on the same row, and mistaking one for the other gives you the wrong idea:

Column	Is about
Status	the payment — Paid, Pending, Cancelled or Refunded
Actions	the invoice, with one icon per state

The Actions icon is the invoice itself, and there are five cases:

What you see	What it means
Grey clock, not clickable	“The invoice will be available shortly.”
Download arrow	ready — Download invoice
Faded file	Invoice cancelled. It can still be downloaded, deliberately: the annulled document is yours too.
Red alert	“The invoice could not be generated. Please contact support.”
Empty cell	that purchase does not produce an invoice

Anyone with permission to manage billing sees a Try again beside the red alert, which answers “Request sent again. The invoice will be available shortly.” Downloading does not need that permission — if you can see the tab, you can download.

A pending or failed invoice does not mean the payment did not go through: that is the two columns saying different things. A payment can be Paid with the invoice still on its way.

The same icon appears under Credit Movements — a credit top-up produces an invoice too.

How they fit together

  Plan  ──► allowance per feature, resets each period
    │         (lasts until the end of the period + 10 days)
    │
    └─ runs out ──► buy an Extra ──► paid for with Credits (topped up by card)
                         │
                         └─ lasts 12 months, with or without a plan

Where to find each

Tab	For
Plans	Comparing and changing plan
Add-ons	Buying extras
Subscription	The plan in force, the dates, and resource usage
Credits	Balance, top-ups and movements
Billing	The invoices for your purchases, and each one’s status

Subscription members are not managed in the store: they live under Settings → Organization → Users — see Invite people to your organisation.

Related

• Manage your subscription
• Invite people to your organisation
• Signature levels